Trichocereus Heaven


— Quality from the heart for over 30 years —


CONTACT

Owner: Verne Robinson
Business name: Trichocereus Heaven
18092 Brennan Rd.
Escalon, CA 95320 USA
209 838 6132 / cactus_kate@trichocereus.com

USA DELIVERY ONLY

We cannot ship outside of the USA because of expensive regulations regarding agricultural inspection (phyto sanitary permits)—involiving quarantine, Customs paperwork, etc. Plant export is only appropriate for corporations and research institutions.

Shipping turn around for your order

When payment funds are confirmed we ship within one - two business days. UPS shipping is Monday—Friday. Custom harvested large rare specimens may require a few days to air dry the cut end to prevent molding in transit. This is trivial during the hot summer months but during cold, wet weather becomes critically important.

No rush shipping

Pease plan ahead for gifts or planting dates. We do not offer any expedited or "Next day" service due to the high cost of heavy packages. Even regular Ground shipping is expensive due to the size and weight of our typical shipments. UPS Ground is very reliable, fast, and satisfactory.

Professional packing

We have many years of expert packing experience with cactus. Skillful use of appropriate packaging materials ensures your cuttings will arrive in good condition.

Return policy

• In the event of physical damage (freight damage caused by carrier), or a mistake on our part (wrong items sent, etc.) then you may receive a 100% refund.
• We will pay return shipping and 100% refund if item is noted as "arrived damaged" upon receipt. It is less hassle for us to reimburse you than to do paperwork for a freight claim. If we ask you to return the damaged shipment —just put it back in the carton and UPS will pick it up with a pre-printed return shipping label. Email us when the item is ready for pickup.
• There is no return for cuttings someone "just doesn't want" or for undeliverable shipments; in both cases they cannot be re-sold after shipping out and back.


Freeze Damage

Check temperature forecasts for your region before ordering. Here in California we ship year-round without sub-freezing temperatures. You should not have UPS deliver to you during hard freezes. We can place a hold on shipping per your request. You can have UPS hold delivery at a local UPS store to prevent the package sitting out in the snow all day.

UPS "Call Tags"

This means they pick up from the same place it was delivered. You do not have to be home. The driver will have a preprinted label. No Stress! When the item is returned you will receive a refund.

Conditions of use & Privacy policy

This following legal stuff is an excellent cure for insomnia. This was actually required by our credit card processor. They insisted all this legal crap be posted. After doing so they cancelled our Merchant Account saying they were "not comfortable" with what we sell! First Amazon banned trichocereus, then Google banned adwords, then PayPal banned transactions and eBay took down my peruvianu torch aution. Oh, then two different credit card Merchant accounts said they were "not comfortable" with what we sell based on their perception of what is posted on the Internet. So here we are!




CONDITIONS OF USE

Use of the Trichocereus Heaven website constitutes agreement to our terms of use. We encourage you to review the following information carefully.


TRADEMARKS

Cactus Kate® is a registered trademark owned exclusively by Verne Robinson. The use of our trademark and trade dress is prohibited if used in connection with the sale of any product that is not ours, or in any manner that seeks to disparages or discredit Cactus KateĀ®, or Trichocereus Heaven, or in any manner that may cause confusion among our customers.


COPYRIGHT

All content on this website is the exclusive property of Trichocereus Heaven. Said content includes text, graphics, logos, icons, images, audio and video clips, digital downloads, and software. Our content is protected by United States and international copyright laws and we reserve all rights contained therein. In case of dispute or infringement, we will rigorously defend our rights to this material.


PROTECTING YOUR ACCOUNT

Some portions of this website permit username and passwords to be used. You are responsible for protecting your unique username and password and you agree to be responsible for all activities performed under your user account.


LICENSE AND SITE ACCESS

Trichocereus Heaven grants you (the user) a limited license to access and make personal use of this website. This license does not include the right to download any material (other than routine page caching), modify any material, or any portion thereof, without the express written consent of Trichocereus Heaven. This license excludes the download or collection of logos, product descriptions, pricing, text, graphics, audio and video clips, and/or copying account information. This website or any portion of this website may not be reproduced, duplicated, copied, sold, visited, or otherwise exploited for any commercial purpose without express written permission of Trichocereus Heaven. You are prohibited from using meta tags or any other hidden text utilizing Trichocereus Heaven's name or trademarks without the express written consent of Trichocereus Heaven. Any unauthorized use of this websites voids the limited license granted by Trichocereus Heaven.


CONTENT SUBMITTED BY SITE USERS

If you do post content to this site or otherwise submit material (including, but not limited to, photographs and testimonials), you grant Trichocereus Heaven and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. By your submission you represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Cat & Cactus Heaven or its affiliates for all claims resulting from content you supply. Trichocereus Heaven reserves the right to remove any content at our sole discretion.


LIMITATION OF LIABILITY

This site is provided by Trichocereus Heaven on an "as is" and "as available" basis. Trichocereus Heaven makes no warranties, either expressed or implied, as to the operation of the site or the content contained therein. You expressly agree that your use of www.trichocereus.com is at your own risk (uh, oh!). Trichocereus Heaven cannot warrant that this site, our servers, or email communications affiliated with the use of this website, are free from viruses. Trichocereus Heaven will not be responsible f or any damages of any kind resulting from use of this website, including but not limited to direct, indirect, incidental, punitive, and consequential damages.


REDEMPTION OF FREE PRODUCT AND COUPON OFFERS

From time to time, Trichocereus Heaven offers its clients special offers and discount codes to be used in conjunction with this website. These offers are frequently disseminated via this website and through email to those who have registered for our email database. They are sometimes posted on our home page (www.[YOUR URL].com) or announced via other means of communication in conjunction with the promotion of the Trichocereus Heaven product collection, including radio and TV broadcasts, internet forums and various online websites.


We encourage our clients to redeem these special offers, but we respectfully ask that you not exploit them. Trichocereus Heaven, at our sole discretion, will determine if all purchasing criteria has been met to qualify for stated discount or free product. If you successfully circumvent the software safeguards of this website in order to receive several free products with your order, then we will (at our sole discretion) remove any extraneous free product from your order or cancel the order in its entirety. You will be informed of any order changes via the phone number or email address listed with your order. Please, play fair.


APPLICABLE LAW

By visiting www.trichocereus.com, you agree that the laws of the state of California, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Trichocereus Heaven.


CHANGES IN POLICY

Trichocereus Heaven reserves the right to modify, alter, delete and update these policies at any time we see fit. Such alterations do not nullify our rights if infringements or breaches occurred under a pervious version of these conditions.


STATEMENT OF PRIVACY

Trichocereus Heaven is committed to protecting your privacy. This Statement of Privacy applies to this Trichocereus Heaven Web site and governs data collection and usage at all Trichocereus Heaven sites and services; it does not apply to other online or offline sites, products or services. Please read the Trichocereus Heaven Statement of Privacy. Trichocereus Heaven is a general audience web site, intended for users of all ages. Personal information of all users is collected, used and disclosed as described in this Statement of Privacy.


Collection of your Personal Information

As an E-commerce Web site, trichocereus.com collects personal information, such as your e-mail address, name, home or work address or telephone number. Information collected by Trichocereus Heaven is used solely for the purpose of billing and shipping your online purchases. Trichocereus Heaven does not collect any information about your computer hardware and software.


Trichocereus Heaven encourages you to review the privacy statements of Web sites you choose to link to from Trichocereus Heaven so that you can understand how those Web sites collect, use and share your information. We are not responsible for the privacy statements or other content on Web sites outside of the Trichocereus Heaven Web site.


Use of your Personal Information

Trichocereus Heaven and its operational service partners collect and use your personal information to process product orders and deliver the products requested. It is possible that Trichocereus Heaven may also use personal information to inform you of other products or services available from Trichocereus Heaven and its affiliates. Trichocereus Heaven may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Trichocereus Heaven does not sell, rent or lease its customer lists to third parties. Trichocereus Heaven may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your personal information (e-mail, name, address, telephone number) is not transferred to the third party.


We occasionally hire other companies to provide limited services on our behalf, such as handling the processing and delivery of mailings, providing customer support, processing transactions, or performing statistical analysis of our services. We will only provide those companies the personal information they need to deliver the service. They are required to maintain the confidentiality of your information and are prohibited from using that information for any other purpose.


Trichocereus Heaven does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent. Trichocereus Heaven may access and/or disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Trichocereus Heaven or the site; (b) protect and defend the rights or property of Trichocereus Heaven, including its Web site; or (c) act under exigent circumstances to protect the personal safety of users of Trichocereus Heaven or the public.


Personal information collected on this site may be stored and processed in the United States or any other country in which Trichocereus Heaven or its affiliates, subsidiaries or agents maintain facilities, and by using this site, you consent to any such transfer of information outside of your country. Trichocereus Heaven abides by the safe harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data from the European Union.


Control your Personal Information

Trichocereus Heaven offers its customers choices for the collection, use and sharing of personal information. You may go notify us of your preferences by emailing [cactus_kate@trichocereus.com]. Please be sure to provide complete account information so we can identify you in our records. You may also stop the delivery of future promotional e-mail from Trichocereus Heaven by responding directly to any email you receive with a request to remove you from the mailing list.


Security of your Personal Information

Trichocereus Heaven is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer systems with limited access that are located in controlled facilities. When we transmit highly confidential information (such as a credit card number) over the Internet, we use a secure payment gateway so your information is protected.


Changes to this Statement

Trichocereus Heaven will occasionally update this Statement of Privacy to reflect company and customer feedback. If there are material changes to this Statement or in how Trichocereus Heaven will use your personal information, Trichocereus Heaven will prominently post such changes prior to implementing the change. Trichocereus Heaven encourages you to periodically review this Statement to be informed of how Trichocereus Heaven is protecting your information.