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Terms & Conditions — Credit / Debit card sales
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USA SHIPPING ONLY
We cannot ship outside of the USA because of expensive agricultural inspection, quarantine, and Customs paperwork, etc. If you live outside the USA you should consider growing from seed.  It is easy to to import seeds but complicated, costly, and live plants. Find a seed suplier, or a local cactus collector group near where you live.

Shipping Turn around
One - two business days before your item is sent.  All shipping is UPS Ground.

RETURN POLICY – 100% refund
• If you're not 100% satisfied we pay return shipping via UPS. We will arrange a "Call Tag" such that all you have to do is put the package out where the driver can find it, then put on the shipping label.
We pay return shipping, but you must send back the item in reasonabley good condition.

CONTACT US
Owner: Verne Robinson
Business name: Cat & Cactus Heaven
Location (private property) 18092 Brennan Rd., Escalon, CA 95320 USA
209 838 6132,  cactus_kate@trichocereus.com

IN CASE OF DAMAGE
If an item arrives damaged we will pay return shipping and 100% refund. Just pack it back up in the carton it came in - we'll have UPS pick it up from where the package was originally left.

Email me when the item is ready for pickup. I'll initiate a UPS Call Tag for them tol pick up the box from the same place they originally delivered it. You do not have to be home. The driver will have a preprinted label. You don't have to do anything else! 

When your item is returned you will receive a refund to your credit card.
No rush shipping. Pease plan ahead for gifts; no "Next day" or other rush service is available.
• UPS Ground is the only shipping method offered. UPS is very reliable, tracable, and professional.
• Tracking info/shipping notice sent next business day after payment. Your plant ships the next available business day after you pay; from California (me) FedEx claims 5-business day delivery to the East Coast.

• Professional packing materials ensure that your plants will arrive in perfect condition. We have many years of expert packing experience.

No international sales - plants need elaborate customs paperwork.
Plants require special "Phyto Sanitary" permits, etc. This is very time consuming, and too expensive for the paperwork.  Then there is the cost of air freight across an ocean...no one wants to pay $300-to-$500 for a $50 plant. I don't want to drive 200 miles round trip to an agricultural inspection/quarantine station, and fill out pages of paperwork for customs, etc. International plant shipping is only for large corporations, or research scientists.

July 28, 2017 Direct sales from our site to you, with your choice of credit/debit card payment is starting up very soon.

Thank you for your patience!

Verne
Thank you!
 — Copyright 2017 by Cat & Cactus Heaven —cactus_kate@trichocereus.com